AusNet Services confirms that some customers in localised areas of Seddon and Yarraville are still experiencing low gas pressure that is impacting supply during peak times. On Friday 21 July 2017, a new measure was implemented to increase gas pressure in the area. We are closely monitoring the effectiveness of this measure over the weekend.
We thank you for your patience whilst we continue to address the issue. We will provide another update early next week.
AusNet Services confirms that some customers in localised areas of Seddon and Yarraville have been experiencing low gas pressure that is impacting supply during peak times. During winter, the peak period for gas use is generally between 6 – 10am and 6 - 10pm.
Unfortunately, at peak times some older low pressure mains pipelines are unable to support the increasing demand for gas. Works are currently underway in Seddon to upgrade older mains to new high pressure ones. These works are part of a broader gas mains replacement program that will improve reliability in the area.
Several temporary measures have been implemented in an attempt to increase gas pressure in the area. We are closely monitoring the situation.
The permanent work to upgrade older mains will be rolled out progressively and we will keep customers informed about when work is taking place.
We apologise to all customers experiencing issues with their gas supply and we encourage them to phone our gas faults and emergencies team on 13 67 07 to report any issues.
Even with the best-managed networks, unforeseen incidents may cause temporary gas supply interruptions. We always strive to fix these problems as quickly as possible to lessen the inconvenience to our customers.
We endeavour to maintain a highly reliable gas supply to homes and businesses. But in order to carry out planned maintenance, we may need to interrupt your gas supply for short periods. If your property will be affected by our gas mains renewal works, we'll give you two forms of notice before the works start:
Work will take place between 8.30am and 4.00pm, and your property’s gas supply will be turned off. When the gas supply is restored to the street, a representative will turn on the gas and check the supply to your appliances.
If you cannot be present on the day of the works, we will leave further instructions on how to safely restore the gas supply to your appliances or you can arrange another time for us to assist you.
If your gas meter needs upgrading, or if we plan to interrupt your supply for any other reason, then we will still notify you in advance of the works by leaving a brochure giving a range of dates for when the work will likely take place. Again, you can choose to relight your gas yourself, or you can arrange a time for us to return to assist you.
As a first step, check to see that your meter has not been turned off.
If your gas meter is still on, contact your gas retailer - the number is provided on your gas bill.