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Gas Outages

track power outage UPDATE Friday 21 July 5:35PM

AusNet Services confirms that some customers in localised areas of Seddon and Yarraville are still experiencing low gas pressure that is impacting supply during peak times. On Friday 21 July 2017, a new measure was implemented to increase gas pressure in the area. We are closely monitoring the effectiveness of this measure over the weekend. 

We thank you for your patience whilst we continue to address the issue. We will provide another update early next week. 

 

  

track power outage UPDATE Tuesday 18 July 5:40PM

AusNet Services confirms that some customers in localised areas of Seddon and Yarraville have been experiencing low gas pressure that is impacting supply during peak times. During winter, the peak period for gas use is generally between 6 – 10am and 6 - 10pm.
 
Unfortunately, at peak times some older low pressure mains pipelines are unable to support the increasing demand for gas. Works are currently underway in Seddon to upgrade older mains to new high pressure ones. These works are part of a broader gas mains replacement program that will improve reliability in the area.
 
Several temporary measures have been implemented in an attempt to increase gas pressure in the area. We are closely monitoring the situation.
 
The permanent work to upgrade older mains will be rolled out progressively and we will keep customers informed about when work is taking place.
 
We apologise to all customers experiencing issues with their gas supply and we encourage them to phone our gas faults and emergencies team on 13 67 07 to report any issues. 

 

 

Unplanned interruptions

Even with the best-managed networks, unforeseen incidents may cause temporary gas supply interruptions. We always strive to fix these problems as quickly as possible to lessen the inconvenience to our customers.

 

  • No gas supply:

    • If you experience no gas supply, contact your gas retailer during business hours - the number is provided on your gas bill.
    • For after hours, please contact us.
       
  • Faults:

    • Customers can assist us by reporting any interruptions or faults including part supply or gas leaks that they observe in our gas networks
    • For your safety, please stay clear of suspected faulty gas pipes.
    • BEFORE reporting a fault, please check that your gas meter has not been turned off.
    • To report a fault, please contact us.
       

Planned interruptions

We endeavour to maintain a highly reliable gas supply to homes and businesses. But in order to carry out planned maintenance, we may need to interrupt your gas supply for short periods. If your property will be affected by our gas mains renewal works, we'll give you two forms of notice before the works start:


  1. You will receive advance notice of a range of dates for when the work will likely take place.
  2. Once the work at your property is scheduled, you will find a card in your letterbox giving you the exact date. 

Work will take place between 8.30am and 4.00pm, and your property’s gas supply will be turned off. When the gas supply is restored to the street, a representative will turn on the gas and check the supply to your appliances.
 
If you cannot be present on the day of the works, we will leave further instructions on how to safely restore the gas supply to your appliances or you can arrange another time for us to assist you.

If your gas meter needs upgrading, or if we plan to interrupt your supply for any other reason, then we will still notify you in advance of the works by leaving a brochure giving a range of dates for when the work will likely take place. Again, you can choose to relight your gas yourself, or you can arrange a time for us to return to assist you.
 

If your gas goes out

As a first step, check to see that your meter has not been turned off.


 
 
 
 
 
 

 Gas valve positions - High Pressure

Gas valve positions - Low Pressure

If your gas meter is still on, contact your gas retailer - the number is provided on your gas bill.