Things you can do to prepare
We know there's never a good time to be without power, especially for our life support customers. We understand that many of our life support customers have changing needs and may be concerned about losing power or gas. We regularly review our planned works schedule and provide as much notice as possible before an outage.
If you don’t currently have an outage plan, you can visit the Power Outage Plan website. The site contains helpful tips, advice and information specifically for life support customers and also provides a step-by-step instruction guide on how to develop a Power Outage Plan including a handy downloadable template.
Here are some things you can do to prepare for an outage:
- Check the back-up battery of your life support equipment is fully charged and ready to use.
- If you have reserve oxygen cylinders, make sure they are filled and working.
- Make sure your medical supplies are fully stocked.
- Make sure your phone is fully charged and consider purchasing a power bank as a back-up source. Make sure these are charged and ready to use.
- Talk to your medical practitioner about your emergency plan.
- Keep up to date on restoration times with our Outage Tracker.
- If you can, arrange to visit a friend, family member or hospital if the power goes out.
- Ask a neighbour to check on you during an outage.
- Keep all your important numbers handy - e.g. your doctor, the nearest hospital and emergency services, the local taxi, and our life support priority line (1800 818 832).
- Follow us on Facebook for updates.
- If your equipment uses gas, see Gas safety and maintenance.
- If your equipment uses electricity, see Prepare for an electrical outage.
Read more about our commitment to life support customers on page 8 of our Customer Charter (PDF, 3.2 MB).
I need to update my details
If your circumstances or contact details change, please call us on 1800 818 832 so we can continue to prioritise your health and wellbeing.
You can also update your details with your electricity or gas retailer. They'll pass your new details onto us.