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Report a fault

We’re committed to supplying safe and reliable power to our customers. If you’re without power and it’s not showing on our Outage tracker, report it here.

Before you report a fault

Before you report a fault

If you rely on a continuous supply of electricity for life support equipment, call our life support priority line 1800 818 832.

Our Outage tracker shows the current outages we're assessing and repairing. If you can't see your outage there, fill out our Report a fault form.

Report a fault

Report an electricity fault

Tell us if you don't have power to some or all of your property, if your lights are dim or flickering, or if there's damage to a power pole or powerline.

Report
Street light

Report a streetlight fault

Help keep our streetlights lit by reporting any that aren't working.

Report
Re-connect after a fault

Reconnect after a fault

Use this online form to request a reconnection after a fault.