Our Residential Connection Cost Calculator and Report a fault applications will be unavailable from 24 October, 7:00 AM until 24 October, 9:00 PM, due to planned maintenance.

On 26 October 2026, weather permitting, we’ll be testing our Solar Emergency Backstop system. During the one hour test, some solar systems will not generate energy or send excess solar energy to the grid. Your power supply will not be affected.

We are currently experiencing an issue with HAN (Home Area Network), MDPP(Meter Data Portal), and Solar Alert. Customers may be unable to access these services from 22 October, 1:30 PM until 26 October, 1:30 PM. Our Digital technical teams are actively working to restore services as soon as possible. We apologise for the inconvenience.