Emergency response

Find the latest emergency updates and answers to FAQs here.

10 January 2026

The statewide Total Fire Ban (TFB) continues into tomorrow (Sunday 11 January).

Our crews are assessing and repairing the extensive damage caused by storm activity overnight across Bass coast, through the Yarra Ranges and Central Highlands. Check Outage Tracker for information about outages.

Hazardous conditions mean we can’t safely access fire-affected locations to assess the damage. We’re working with emergency services to arrange access to the fringes of some fire locations, including Longwood, so we can assess damage and prepare a plan to repair and restore what we can. These customers are likely to be without power for some time.

We expect to have permission to fly our helicopters over some fire zones tomorrow (Sunday 11 January) to inspect and assess the damage. As soon as it’s safe, our crews will begin repairs and restoring power as quickly as possible.

Last night’s storm damage is the likely cause of the current faults. Our crews worked through the night and more than 200 people are now in the field working to get the power back on.. 

We’re closely monitoring the Longwood and Walwa fires and our crews will access the area to assess damage on the ground as soon as it’s safe to do so.

Our Emergency Management Mobile Assistance (EMMA) vehicle is at the Seymour Aquatic Centre today to support the community. Our EMMA vehicles provide: 

  • device charging
  • tea and coffee
  • up-to-date outage information
  • chairs, tables and blankets
  • connection to the internet
  • access to our skilled crew who can give guidance and local support information.

Support and updates

We are currently unable to provide estimated restoration times for bushfire affected communities due to limited or no access to these locations. We apologise for the inconvenience and will update times when we can. The following towns are affected:

Acheron, Alexandra, Avenel, Berringama, Biggara, Boho South, Bonnie Doon, Bullioh, Bungil, Cathkin, Caveat, Colac Colac, Corryong, Creek Junction, Creightons Creek, Cudgewa, Devils River, Dropmore, Eildon, Euroa, Fawcett, Flowerdale, Ghin Ghin, Glenburn, Gobur, Gooram, Granya, Highlands, Homewood, Kanumbra, Kelvin View, Kerrisdale, Killingworth, Kithbrook, Koetong, Koriella, Limestone, Locksley, Longwood, Longwood East, Lucyvale, Maintongoon, Mansfield, Marraweeney, Merton, Molka, Molesworth, Murrindindi, Nariel Valley, Pine Mountain, Pranjip, Rubicon, Ruffy, Seymour, Sheans Creek, Shelley, Strathbogie, Taggerty, Tallangatta Valley, Tarcombe, Taylor Bay, Terip Terip, Thologolong, Thowgla Valley, Thornton, Tintaldra, Towong, Towong Upper, Upton Hill, Violet Town, Walwa, Whanregarwen, Whiteheads Creek, Woodfield, Yarck, Yea.

 

Be power prepared

Customer and community safety is our top priority - here are some tips to help you be power prepared:

  • If you're in immediate danger, call 000. For emergency services, call the SES on 13 25 00.
  • Keep away from fallen powerlines and assume any fallen or damaged wires are live.
  • Life support customers, please be ready to activate your emergency plan. Call our priority line anytime on 1800 818 832.
  • Charge your battery packs so they're ready to power your mobile phones.
  • Have battery operated torches and radios in a place easy to access - keep spare batteries handy too.
  • Keep some cash on hand in case electronic payment systems go down during an outage.
  • Make sure you can open your garage or gate manually so you can leave your home if the power goes out.
  • If you have an electric water pump, stock up on bottled water.
  • Report new faults and emergencies online or on 13 17 99.
  • Keep checking our Outage Tracker for latest restoration times and see Outages for tips on before, during and after an outage.
  • Look out for fallen trees and debris and never enter floodwaters.
  • If there is damage to your property or your private electrical line, contact a registered electrician for repairs.
  • For the latest weather updates, visit Bureau of Meteorology.

Frequently asked questions