Unplanned outage communications

Change how you want us to communicate with you during an unplanned power outage.

This information must match the information on your electricity bill. Your electricity retailer collects this information and passes it to us.

Full name

NMI

To authenticate you are the account holder, we will send you a one-time passcode. How would you like to receive this?

SMS

By proceeding you acknowledge that you have read and understood the AusNet Privacy Notification - collection of customers personal information and the AusNet Privacy and that you are the account holder for the house or other electrical installation associated with the specified National Meter Identifier (NMI).

Can’t find what you’re looking for?
Or want to talk to us?

We acknowledge Aboriginal people as the Traditional Custodians of the land. We pay respects to Elders past, present and emerging.

This information must match the information on your electricity bill. Your electricity retailer collects this information and passes it to us.

Full name

NMI

To authenticate you are the account holder, we will send you a one-time passcode. How would you like to receive this?

SMS

Can’t find what you’re looking for?
Or want to talk to us?

We acknowledge Aboriginal people as the Traditional Custodians of the land. We pay respects to Elders past, present and emerging.