Be gas ready

We work year-round to keep the gas network safe and reliable for our customers. Find out how you can be gas ready.

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Be safe around gas

Natural gas is flammable. Gas appliances can leak carbon monoxide, making them dangerous if not properly serviced. That's why it's important to use a qualified gasfitter to maintain the safety of your gas appliances in your home or business.

  1. A qualified gasfitter should service your gas heater every two years – this will help make sure it's safe and efficient.
  2. Always use a qualified gasfitter to service your gas appliances according to the manufacturer's instructions and record the service date.
  3. Ask your qualified gasfitter for a Certificate of Compliance for any work they do in your home or business.
  4. Don't attempt to fix your gas heater yourself – this isn't a safe DIY project and you must call a qualified gasfitter.

Gas safety is important

To find a qualified gasfitter, visit Energy Safe Victoria.

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Know what to do during an outage

Sometimes unforeseen events may cause temporary interruptions to your gas supply. We always aim to get your gas back on as quickly as possible, to reduce any inconvenience.

Make sure your gas retailer (the company who sends you your gas bills) has your mobile number. They’ll pass it onto us, so we can text you when there’s an outage.

What to do during a gas leak or outage

  • Call us on 13 67 07 to report any gas leaks or interruptions to your gas supply. You don’t need to turn your gas meter off before contacting us. 
  • For your safety, please stay away from suspected faulty or leaking gas pipes.
  • Read our information on Gas outages.
  • If you’re a life support customer, call our priority line on 1800 818 832 (24 hours a day, 7 days a week). For more information, see Life support customers.

Save on your gas bill

Gas usage can go up during winter as we spend more time inside with our heaters on.

Things you can do to save on your gas bill:

  1. If you’ve got your ducted heating on, close doors to rooms you’re not using.
  2. Save up to $260 a year by installing ceiling insulation to keep the heat in.
  3. Fit draught seals to your external windows and doors to stop warm air escaping and save up to $30 a year.

For more tips on how to save on your gas bill:

Reduce your gas bill

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Are you gas ready

Building a safe and reliable gas network

Our gas network covers western Melbourne and central and western Victoria.

Simplified map of Victoria indicating the reach of AusNet electrical and gas coverage

Our electricity and gas distribution network

We're focused on building a safe and reliable gas network for our customers year-round. One of the ways we do this, is by renewing older gas mains.

Over the last 12 months we have upgraded the gas mains in Western Victoria to future-proof the network. We replaced over 70 kms of low-pressure cast iron, PVC and galvanised low-pressure mains with new high-pressure polyethylene pipes (poly pipes). This included upgrading many of the oldest mains in our network across Melbourne’s inner west, Geelong, Ballarat, Bendigo and Colac.

This year we'll continue upgrading mains in Melbourne’s inner west and Geelong and start work on our mains upgrades in Portland, Horsham and Stawell.

Future ready gas network

To find out more, see Major Gas Projects.

Stay connected

To get updates on outages, make sure your gas retailer has your mobile number and email address. They’ll pass it onto us, and we’ll start sending you updates.

You can also follow us on Facebook for information and updates on outages and the latest news on our network improvements.

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