Prioritizing personal safety is essential when there is a gas leak.
If you smell a gas leak inside:
If you smell a gas leak outside:
Be safe during a bushfire
During a bushfire, it's crucial to turn off your natural gas supply to safeguard your home. Turn off your natural gas supply by turning off the valve on the side of your meter. Maintain a clear area around your meter, free from any flammable materials, to ensure safe access.
Life support customers
If you, or someone in your home, relies on life support equipment that uses gas, you may be able to register as a life support customer.
During planned and unplanned outages, we always prioritise our life support customers.
To find out more, including a list of eligible life support equipment, see Life support customers.