Register as a life support customer
If you rely on medical equipment, we can provide you extra support during an outage.
Prepare for an electrical outage
It’s important that you consider how a power outage might affect your home or business.
Planned and unplanned outages, what do they mean?
To ensure the network stays safe and reliable, we’ll need to switch the power off for regular maintenance. This helps to reduce the chance of unexpected outages.
You’ll get at least four business days’ notice of a planned outage.
What’s an unplanned outage?
There are times when the power goes off unexpectedly. For many reasons, from severe weather, to falling trees, animals contacting powerlines and equipment failure.
As soon as we’re aware of an unplanned outage, our crews work on fixing it as soon as possible.
Electricity service standards
We follow electricity service standards set by the regulator. Find out more to see if you’re entitled to compensation.
Gas service standards
We follow gas service standards set by the regulator. Find out more to see if you’re entitled to compensation.
