Unfortunately, there will be times where the power goes off unexpectedly. This can be caused by severe weather, such as lightning, floods, heatwaves or bushfires, or as a result of falling trees, animals contacting powerlines, equipment failure or digging near underground powerlines.
We call an unexpected loss in power an ‘unplanned outage’. As soon as we identify an unplanned outage on the network, our crews head to the impacted area, and work on fixing it as soon as possible. Our priority is getting your electricity or gas back on as soon as it is safe to do so.