We're committed to the safety and wellbeing of our people, customers and the community.
During planned and unplanned outages, we always prioritise life support customers.
Anyone who relies on the following equipment can register as a life support customer:
To learn more about the different types of life support equipment, see Schedule 10 of the Energy Retail Code on the Essential Services Commission website.
You can register as a life support customer by calling:
When you register as a life support customer, we will support you before and during a power or gas outage. Please make sure your energy or gas retailer (the company you get your power or gas bills from) has your correct mobile number. They'll pass it onto us so we can send you SMS alerts.
We'll send registered life support customers:
Life support customers can also call our priority line (1800 818 832) 24 hours a day, 7 days a week.
We know there's never a good time to be without power. Your health and safety are important to us. We understand that many of our life support customers will have changing needs and may be concerned about losing power or gas. We're regularly reviewing our planned works schedule and will provide as much notice as possible to help you prepare.
If your circumstances or contact details change, please call us on 1800 818 832 so we can continue to prioritise your health and wellbeing.
You can also update your details with your electricity or gas retailer. They'll pass your new details onto us.
Read more about our commitment to life support customers on page 8 of our Customer Charter (PDF, 3.2 MB).
Register for life support
Power outage and equipment issues
(24 hours, 7 days a week)