Preparing for an outage as a life-support customer
If you or someone at your address is a registered life support customer or you need to register as a life support customer, please visit Life support customers.
Preparing for an outage as a residential customer
Make sure you have a power outage plan ready to go if the power goes out. The tips below will help reduce the impacts on you and your family and keep you safe.
Before an outage
During an outage
After an outage
Preparing for an outage as a business customer
There’s never a convenient time to experience a power outage. To reduce the impact on your operations, here are some tips to keep your business running safely.
Preparing for an outage in extreme weather
We’re working hard to make the electricity network safe and reliable. Extreme heat, storm events and high demand all put the network under greater pressure. Outages will happen, so it is important we’re all power prepared. A little bit of planning goes a long way.
Check out our simple tips below to stay safe and prepare for outages in extreme weather.
Storm tips
If you live in an area prone to storms, we recommend having a plan to help you minimise risk and take action in the event of storm damage or a power outage.
Some factors to consider before, during and after a storm are provided below.
Bushfire tips
Ahead of each bushfire season, customers in bushfire-risk areas should prepare for warmer temperatures and an increase in fire activity across large parts of the state.
During a bushfire, you may experience interruptions to your electricity and/or gas supply, even if your property isn’t directly affected.
Reconnection of electricity in a bushfire event may take several hours or even days, depending on the time it takes to access the area, conduct repairs and ensure safety. This means that your bushfire plans should factor in a possible loss of gas and electricity.