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Gas safety and maintenance

Natural gas is flammable so safety is important when using gas appliances in your home. Learn more about maintaining your gas appliances and what to do during a gas leak.

Prioritizing personal safety is essential when there is a gas leak.

If you smell a gas leak inside:

  • Do not use any open flames, sparks, or ignition sources
  • Turn off all appliances and pilot lights
  • Turn off supply at the gas meter, open all windows and doors for ventilation
  • Contact your licenced gas-fitter

If you smell a gas leak outside:

  • Do not use any open flames, sparks, or ignition sources
  • Avoid creating sparks or operating electrical equipment
  • Call us on 13 67 07

Be safe during a bushfire

During a bushfire, it's crucial to turn off your natural gas supply to safeguard your home. Turn off your natural gas supply by turning off the valve on the side of your meter. Maintain a clear area around your meter, free from any flammable materials, to ensure safe access.

Life support customers

If you, or someone in your home, relies on life support equipment that uses gas, you may be able to register as a life support customer.

During planned and unplanned outages, we always prioritise our life support customers.

To find out more, including a list of eligible life support equipment, see Life support customers.

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