Contact us - AusNet

Need an interpreter?

If English is not your first language or you need an interpreter, please call 13 14 50.

Speech or hearing impairment?

If you have a speech/hearing impairment, call us through the National Relay Service. Make sure to quote our phone number: 1300 360 795.

Need to update your contact details?

Share your new contact details with your energy retailer – they’ll pass them onto us.

Report an electrical fault

Tell us if you don't have power to some or all of your property, if your lights are dim or flickering, or if there's damage to a power pole or powerline.

Report

Electricity outage

If you’re experiencing an outage, check out what’s happening in your area with our outage tracker.

Outage tracker

Claims

We follow standards set by the regulator. Make a claim or request an insurance letter here.

Find out more

Make a payment

There are many ways you can make a payment for services provided by AusNet.

Pay an invoice

Complaints and feedback

You have the right to make a complaint if you’re unhappy with our services. This may include how we handle your reported faults, or any other enquiries with our staff.

Find out more

Customer research and surveys

We regularly conduct research so we can improve our customers’ experience based on informed, data-driven decisions.

Find out more