Contact us

If you're experiencing an electricity emergency, please call 13 17 99. For gas emergencies, dial 13 67 07.

Need an interpreter?

If English is not your first language or you need an interpreter, please call 13 14 50.

Speech or hearing impairment?

If you have a speech/hearing impairment, call us through the National Relay Service.

Make sure to quote our phone number: 1300 360 795.

Complaints and feedback

For information on how to lodge a complaint or give us feedback, see Complaints and feedback.

How do I update my contact details?

Share your new contact details with your energy retailer – they’ll pass them onto us.

Customer research and surveys

We regularly conduct research so we can improve our customers’ experience based on informed, data-driven decisions. For more information, see Customer research and surveys.