Euroa region electricity supply

Here’s what we’re doing to address reliability concerns for the community.

What caused these reliability issues

While some power outages were caused by extreme weather, another reason is the bushfire mitigation technology installed in Benalla and Violet Town in November 2023.

While this technology helps protect communities from potential bushfires, it also makes the electricity network more sensitive to power outages and it can take longer to get the power back on.

This is because the technology acts like a giant safety switch in the electricity network. When a powerline falls or comes into contact with a tree branch or animal, it cuts the power to the whole powerline. We then need to physically find and clear the fault before turning the power back on. For more information, see Rapid Earth Fault Current Limiters.

For the powerline supplying electricity to Euroa, this can take some time as it spans over 1,200kms. This is the longest line in Victoria with no alternative path for power supply.

The area affected can be seen below.

Reliability improvements - what we're doing to fix it

Short-term improvements completed:

  • additional support crews to improve restoration times
  • a scouting helicopter to improve response times
  • thermal imaging and proactive patrols to check the line for potential issues
  • repairs to equipment and upgrades to technology to reduce the number of customers impacted by a power outage
  • barriers to prevent animals from getting onto powerlines
  • changes to our operating procedures to reduce the frequency and duration of outages.

Long-term improvements:

From June to October 2024, we’ll be in Euroa and Violet Town installing technology to improve power reliability, including:

  • a switch that allows us to change between the bushfire mitigation technology and traditional protection systems, allowing us to maintain power reliability and manage bushfire risk for the community at the same time
  • eight advanced reclosers and 11 single phase reclosers. These reclosures help us identify where the fault is, shorten outage times and reduce the number of people impacted by an outage at once.

With these changes, we’re investing more than $10million this year to improve energy reliability in the Euroa area. We’ll continue to monitor network performance and work with the community to make sure we’re seeing results.

We also recognise our impact on the community as part of our obligation to provide a reliable supply of electricity. We’ve paid more than $1.5million in compensation to local customers for outages during the 2023/2024 summer period. If you were impacted during this time, the payment will be automatically credited to your power bill.

What to find out more?

If you'd like to talk to us about how we're improving electricity reliability in your area, we'll be at the below locations in June:

Violet Town Community Complex
Monday 17 June
2:00pm - 6:00pm

Euroa Memorial Oval
Tuesday 18 June & Wednesday 19 June
2:00pm - 6:00pm

Strathbogie Memorial Hall
Thursday 20 June
2:00pm - 6:00pm