Natural gas is flammable, and safety is important when using gas appliances in your home. You must use a licensed gas-fitter (plumber) for gas appliance maintenance and connections.
Follow the manufacturer’s service plan and keep a record of the service date.
Ask your gas fitter for a Certificate of Compliance for any gas works in your home.
Make sure you’re familiar with the distinct smell of gas.
Always be safe around gas appliances and naked flames.
In the event of a bushfire, turn off your natural gas supply.
Remember, the valve to turn off your gas supply is on the side of your meter. Please keep the area around your meter clear, especially of any flammable materials, to help ensure safe access.
If you smell gas near the meter on your property or towards the street, please call us on 13 67 07.
If you smell gas inside a building:
Turn off all appliances and pilot lights,
Turn off supply at the gas meter,
Open all doors and windows for ventilation; and
Contact your licensed gas fitter to repair the leak and re-light your appliances.
Don’t try to look for a gas leak with a naked flame or other ignition source, and
Don’t operate electrical equipment close to a suspected gas leak.
Home gas appliances must be checked and maintained in line with manufacturers specifications.
For safety, it’s recommended that most gas appliances undergo service at least every 2 years.
Only qualified technicians should service your appliances. Energy Safe Victoria (ESV) and Victorian Building Authority (VBA) recommend a registered or licensed gas-fitter. This is to ensure appliances remain in good working order and help your family stay safe and warm. Visit the ESV and VBA websites to learn more.
Gas-fitters must use a CO analyser when servicing appliances. Always follow the manufacturer's service plan and keep a record of the date of service. Never attempt to fix a gas appliance yourself or allow an unqualified person to attempt to fix it.
Remember, safety controls can wear out and fail. To help keep your family safe, it’s important to be familiar with the distinct smell of natural gas.