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Gas safety

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Natural gas is flammable so safety is important when using gas appliances in your home. You must use a licensed gas-fitter (plumber) to connect and maintain your gas appliances.

Maintaining gas appliances

Home gas appliances must be checked and maintained in line with the manufacturer’s specifications.

For safety, it’s recommended that most gas appliances should be serviced at least every 2 years. Always follow the manufacturer's service plan and keep a record of the date of service. Never attempt to fix a gas appliance yourself or allow an unqualified person to attempt to fix it.

Energy Safe Victoria (ESV) and the Victorian Building Authority (VBA) recommend that you only use a registered or licensed gas-fitter to service your appliances. This ensures appliances remain in good working order and your family stays safe and warm. For more information, visit the ESV and VBA websites.

Did you know?

  • Gas-fitters must use a carbon dioxide analyser when servicing appliances.
  • Burners in water heaters or space heaters can become blocked with dust or lint, causing issues for the heat exchanger and flue passageways.
  • Air filters, air ways and fans can also become blocked by lint and dust, often leading to overheating and burner problems.

Remember, safety controls can wear out and fail. To help keep your family safe, it’s important to be familiar with the distinct smell of natural gas.

Gas leaks

Gas leaks outside

If you smell gas near the meter on your property or towards the street, please call us on 13 67 07.

Gas leaks inside

If you smell gas inside your home or building:

  • turn off all appliances and pilot lights
  • turn off supply at the gas meter
  • open all doors and windows for ventilation
  • contact your licensed gas-fitter to repair the leak and re-light your appliances.


  • Don’t try to look for a gas leak with a naked flame or other ignition source.
  • Don’t operate electrical equipment close to a suspected gas leak.

Bushfire safety

In a bushfire, turn off your natural gas supply.

The valve to turn off your gas supply is on the side of your meter. Please keep the area around your meter clear, especially of any flammable materials, to help ensure safe access.

Life support customers

During planned and unplanned outages, we always prioritise our life support customers.

If you, or someone in your home, relies on life support equipment that uses gas, you may be able to register as a life support customer.

To find out more, including a list of eligible life support equipment, see Life support customers.


  • Follow the manufacturer’s service plan and keep a record of the service date.
  • Ask your gas-fitter for a Certificate of Compliance for any gas works done in your home.
  • Make sure you’re familiar with the distinct smell of gas.
  • Always be careful around gas appliances and naked flames.
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