Customer portal
In our customer portal, you can:
- register an account with AusNet
- create solar pre-approval or metering connection applications
- track the progress of a project
- submit enquiries
- securely upload documents.
Simplifying your application experience
- Users can save application drafts and get regular SMS or email updates about the progress of applications.
- Customers will be kept updated on the progress of applications raised on their behalf.
- By applying directly to AusNet online (instead of PDF forms sent to the retailer), applications are validated and completed faster.
- From May 2025 you can submit meter-related connection, alteration and abolishment applications in the portal
- From August 2025 all remaining supply, customer works, major connection and solar applications will be available in one place.
Getting started
Register for an account as a customer (residential or business) or industry (for example, electricians, contractors, developers and installers).
If you register with an industry account, you'll be asked to provide your specific role, as well as company name and ABN.
How to register for an account in the customer portal:
