How to request a meter installation
1. Portal registration
Our Customer portal allows you to register an account, create applications, track the progress of an application, submit enquiries and make payments – all in one place. If you are an electrician or contractor, register with an industry account. If you are a property owner, register as a customer.
2. Submit a new meter connection application
All new meter installation requests must be completed in the Customer portal. If you’re a property owner and want to install a new meter, your electrician must complete the application on your behalf. If you’ve registered in the portal as a customer, you can track the status of your connection request.
3. Retailer action
Once we’ve received and validated the details of your metering application, we’ll send the request to your nominated electricity retailer so they can raise a service order. A service order is a formal request or work order which outlines all the work required for your meter installation.
4. Creating your NMI
Before we can install your meter, we need to create a new National Meter Identifier (NMI) for you. Your NMI is a unique number which is linked to your property’s meter. It is usually 10 or 11 digits long. It allows us and retailers to measure the amount of energy used at your property for billing purposes and any service changes.
5. Meter installation
When we’ve finalised all the details we need, our field crew will schedule a time to install your new meter. If you’re submitting an application as an REC, you’ll be notified about any scheduled appointments. We’ll let you know once everything is connected and you’re ready to go.
Tips for a smooth meter installation
- You or your electrician will need all documentation, including a valid Certificate of Electrical safety (if applicable), ready to use in the new metering application
- Your site must have safe and clear access to the proposed meter location. If you have a lock on your gate, you’ll need to unlock this or share any access details with our team.
- Choose a licensed electricity retailer for your new connection. You can find a full list on the Essential Services Commission’s website and compare retailers on the Victorian Government’s Energy Compare website.
- If you have recently completed a new supply project, keep the reference number handy as you’ll need it in the metering application form. This will help us to quickly find information about your connection.
We will aim to connect your meter within 15 days of an application submission. If we do not have clear access to the property, or if we need to complete some additional site preparation or safety checks, your request may take longer than expected.
Meter alterations
What is a meter alteration?
A meter alteration is any change to your existing electricity meter or supply, such as:
- Moving its location to a different position on your property.
- Upgrading it to support a higher level of energy usage.
- Downgrading it, if your electricity supply is less than required.
- Replacing it due to damage or outdated technology.
Your electrician can raise an alteration request directly in the customer portal.
Meter abolishments
A meter abolishment is the permanent removal of an electricity meter and/or service lines. This is different from a disconnection, which can be requested via your retailer and usually refers to a temporary removal of electricity supply where your meter will not be removed.
Applications can be submitted in the customer portal. Either you or your electrician can submit the application. You’ll need to create a customer account in the portal before starting an application. For more information visit our customer portal help page.
