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Contact us 

Faults and emergencies (24 hours a day, 7 days a week)

Electricity: 13 17 99 | Gas: 13 67 07 | Interpreter: 13 14 50

Speech or hearing impairment?  

If you have a speech/hearing impairment, call us through the National Relay Service. Make sure to quote our phone number: 1300 360 795. 


Faults and emergencies

If you’re experiencing a fault or have an emergency, call the relevant number below: 

Electricity fault - 13 17 99  

Gas fault - 13 67 07  

Life support customers - 1800 818 832  

Life threatening emergency 000 


For all other queries, please call 1300 360 795 (8am-5pm, Monday to Friday). Remember, always treat fallen lines as live and keep a safe distance.   


Need an interpreter?  

If English is not your first language or you need an interpreter, please call 13 14 50.  


Still without electricity or gas?  


See what outages are happening in your area with our Outage tracker. 

The outage tracker website is updated in real-time and is the best place to get information on outages.  

Planned outages  

1300 362 026  

Unplanned outages  

13 17 99   


Planned and unplanned outages  

13 67 07 

Streetlight fault  

For all streetlight faults, visit the streetlight page on our site here


Life support 

To register as a life support customer or update your details, please contact your energy retailer, they’ll pass the information onto us. 

You can also register with us through the numbers below:  

1300 360 795 (8am to 5pm weekdays)  

1800 818 832 (24 hours, 7 days a week)  

To help make this registration simple, please have a certificate from your medical professional handy. This is required to complete the registration process. 

For more information, check out our life support page.  


We follow standards set by the regulator. Make a claim or request an insurance letter on our site here.  


To apply for a new connection, check out our electricity or gas pages for more information. 


Investor or shareholder

If you’re a prospective investor or shareholder and want to get in touch, please email   

Media or journalist  

For all enquiries from journalists and media outlets, please call +61 (0)3 9483 0989 


General enquiries  

We’re committed to working with our customers, stakeholders and partners to achieve our vision of connecting communities. We understand that things can go wrong at times, and we appreciate your feedback to help us get back on track.   

For feedback, compliments, complaints, tariff questions and more, please fill out the form below. We’ll get back to you as quickly as possible.  

You can read our complaint and dispute resolution policy on our site here (PDF, 377 KB). 

Call us on:   

1300 360 795 (8am-5pm, weekdays) 

Email us on: 

Postal address:   

Locked Bag 14051, Melbourne VIC 8001