Go to Outage Tracker for information on all planned and unplanned outages in your area.
ConnectingCommunities
We’re committed to creating a seamless customer experience, building trust and doing what’s right for our local communities.
Check for outages
Energising futures
We connect customers to electricity, solar and gas. Whether you’re a resident or business, if you have a property that’s not connected to the network, AusNet can help.
Keeping our community safe
Report an outage
Unplanned electricity and gas outages and network damage can be easily reported over the phone or online.
Report an electricity fault
Tell us if you don't have power to some or all of your property, if your lights are dim or flickering, or if there's damage to a power pole or powerline.
Register as a life support customer
If you rely on medical equipment, we can provide you extra support during an outage.
Prepare for an electrical outage
It's important that you consider how a power outage might affect your home or business.
Prepare for a gas outage
Make sure you're ready if the unexpected happens, with our planning checklists and helpful tips.
Empowering our communities
Community support resources
Discover how we're fostering connections, supporting community energy projects and empowering communities across Victoria.
Transforming our communities
PROJECTS AND INNOVATION
AusNet invests to renew the gas network
AusNet has spent $40 million over the past 12 months as part of ongoing gas network upgrades and maintenance across Victoria.