Storm response

Find the latest severe weather community updates and answers to FAQs here.

What you can do:

  • If you are in immediate danger or need urgent medical help, call 000.
  • If you’re a life support customer, please activate your emergency plan. You can call us anytime on 1800 818 832. For more information, visit Life support customers.
  • For emergency services, including relief centres, call SES on 13 25 00 or visit Vic Emergency.
  • Call 13 17 99 to report faults and emergencies, including fallen powerlines and powerlines caught in trees. We'll need your full address or the number on your nearest power pole, and a description of the damage.
  • Check our Outage Tracker for latest restoration times. If you can't see your outage there, report it online.
  • If there is damage to your property or your private electrical line, contact a registered electrician for repairs.
  • For tips to stay power prepared, see Prepare for an electrical outage.
  • For the latest weather updates, visit Bureau of Meteorology.

Please stay away from fallen powerlines and assume any wires are live. If an area is still flooded, please stay safe. Never drive through floodwaters.

February 2024 storms

Following the catastrophic storms that hit Victoria in February 2024, AusNet commissioned an independent review of our response, which was undertaken by the NOUS Group. It investigated our operational processes and systems prior to and during the storm event.

The review made a number of recommendations, which will all be implemented by AusNet. See below for a summary of the recommendations.

Frequently asked questions