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Prolonged Power Outage Payment

 
Prolonged Power Outage for Residential:
 
Financial relief is available for residential customers affected by the prolonged power outages following the storm event on Fri 29th Oct 2021. The Victorian and Australian Governments have made funding available from the Disaster Recovery Fund, and we are supporting the roll-out of payments to customers. The Prolonged Power Outage Payment is $1680 per week for up to three weeks.

 Applications must be submitted before 11:59 pm Friday, 3 December 2021.   

 
To be eligible for the Prolonged Power Outage Payment customers must:
• Have a residential electricity account 
• Electricity Account Holder at a property that was without power as at 12.01am Fri, 5 Nov 2021, due to the Fri 29 October 2021 severe weather event in Victoria.
• Not received a prolonged power outage payment for the same electricity account (NMI) following storm event 29 October, 2021.
 

You can find additional information on the Prolonged Power Outage Payments Scheme here

 
Once eligibility is confirmed it will take 3-5 business days for payments to be made. Please note, once your eligibility is confirmed, you will not be required to reapply for each week you are still without power.
 

Electricity Account Holder Details

Bank details

Applicant Declaration
I attest that I am the residential electricity account holder (Applicant), or I am an authorised representative of the Applicant and have approval to make this application on Applicant’s behalf.*

I agree and declare that:
• The Applicant has read, understands and agrees to be bound by the program guidelines
• The Applicant satisfies the eligible criteria for the Prolonged Power Outage Payment.
• The Applicant is applying for the Prolonged Power Outage Payment
• All information disclosed to support this application for the Prolonged Power Outage Payment is true, complete, accurate and not misleading. 
• The Applicant will notify Ausnet of any changes to this information and any circumstances that may affect this application.
• This application for a Prolonged Power Outage Payment may be rejected or cancelled, or if payment has already been made, reimbursement may be sought from the Applicant.
• The Applicant has not received a prolonged power outage payment for the electricity account (NMI) nominated in this application.

 I understand and agree that personal details provided are collected and used for the purposes of confirming eligibility for payment and to support assurance and auditing activities. I understand that personal information will be managed in accordance with the AusNet Services Privacy Policy. The information provided may be shared with the Victorian and Australian Governments, including but not limited to the Department of Environment, Land, Water and Planning.*

Full name of authorised contact*

 I acknowledge the declaration above*