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Service Standards

We appreciate the essential nature of electricity supply and are continuously maintaining the electricity network to improve reliability. We invest significant capital to upgrade and extend electricity supply throughout its distribution network every year.

These upgrade works will help support growth in local areas by improving network load capacity during peak times such as in summer when air conditioners are in high use, by upgrading overhead powerlines, animal proofing equipment and installing remote control switches on powerlines.

These Guaranteed Service Level Payments for unplanned outages are calculated automatically at the end of the calendar year & you don’t need to lodge a claim to qualify.

Guaranteed service level payments and thresholds for 1 January 2021 to June 2021.

There are some instances in which we are exempt from paying electricity supply interruption payments. These exemptions are required to be approved by the Australian Energy Regulator and depend on the circumstances of a particular event.