Today the State Government announced relief for Victorians affected by the storm event on Wednesday 9 June. This is a funding package to provide support to RESIDENTIAL customers only dealing with prolonged power loss.
We're currently working through the process of how it will assess and make these payments to eligible customers. Eligibility criteria can be found below.
Local government and relief support agencies continue to deliver a range of support to affected communities such as access to food, “power and shower” hubs. We’ll update customers on processes as soon as possible
What we know right now is, eligibility criteria for customers is:
Severe weather has caused power outages & extensive damage to the network. This is a significant event. We are working to safely assess the extent of the damage and prioritise repairs to critical sites. Our number one priority is safely restoring your power. Please stay well clear of damaged poles, lines or other equipment and do not drive through flood water.
Restoration times for customers off supply are changing as more information becomes available to our field crews. Please check Outage Tracker for the most up-to-date information. You can also visit our tips and advice page for information on how to manage being without power.
See the below FAQs for answers to questions you may have regarding the impact of the storm, our response, and where you can find additional information.
Customers in the worst affected areas of The Dandenongs should prepare to be without power for an extended time. The initial estimates provided to customers were wrong and we are deeply sorry for the distress this has caused. We now fully understand the extent of the damage and the scale of the recovery and repair ahead of us.
The revised estimates to rebuild the network are 10 July 2021. This will affect 3,000 customers in the following towns:
As we progress through repairs, the power will come back on gradually across the region.
Our field crews are working as safely and as quickly as possible in challenging conditions. We have back up from interstate crews to help us with the rebuilding efforts and we are providing back-up generation where we can.
We will continue to update www.outagetracker.com.au with the latest restoration estimates as repairs continue.
Please contact your local council for your nearest relief centre where you can access power and hot showers. More information on your closest relief hub can be found below.