On this page
- Do I have a smart meter?
- Smart meter benefits
- We’re upgrading smart meters
- More information
Smart meters measure your electricity use every 5 or 30 minutes depending on the age of your meter and send readings to your electricity distributor each day. No visits from the meter reader.
Do I have a smart meter?
AusNet smart meter IDs start with a 4. You can find the meter number at the front of your electricity meter.
Smart meter benefits
1. Accurate energy usage information
You can see your energy usage up to midnight last night on your distributor's website. AusNet customers can use the myHomeEnergy portal on our website.
Using too much energy? You can see usage peaks and turn off non-essential appliances.
2. Power restored sooner
We can identify power outages quickly using smart meters. So, we can get our crews out to investigate and restore power faster.
Seeing our customers data daily lets us identify potential safety issues straight away.
3. Moving is a breeze
We can disconnect and reconnect your power remotely using a smart meter. So, it’s easier and cheaper for you to move house.
4. Connect to solar and batteries quickly and easily
When you’re on a smart meter, we can quickly assess the condition of the network to make sure it will support solar panels and a battery. This will make your solar and battery application process faster and easier.
5. Smarter solar
Once you have solar panels, your smart meter will show you how much energy you are feeding into the energy grid.
Smart meters transmit the same kind of radio frequency signals as mobile phones, Wi-Fi routers and baby monitors.
All smart meters in Australia must comply with the electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA).
According to ARPANSA, there is no established scientific evidence that the low-level RF EME exposure from smart meters causes any health effects.
At AusNet, safety is our number one priority and we’re committed to providing safe and reliable energy to our customers. For more information, see Our safety commitment.
We're upgrading smart meters
We’re replacing the communications card in your smart meter with a new card.
This new card will make sharing data faster to improve how we communicate with your meter. This means fewer visits from us.
What this means for you
We don’t need to turn your power off, and you won’t lose electricity supply to your property. We’ll take less than 15 minutes, and you don’t even need to be there.
We need safe and unrestricted access to your electricity meter, so please make sure any obstacles between the street and your meter are removed, e.g. locked gates, overgrown plants or pets.
What this will improve
- Our communications to your electricity meter will be faster.
- We can send energy data to your retailer more efficiently, for easier billing.
- We won’t need to manually read your meter as much.
- We’ll be able to find and fix potential faults faster.