Your electricity bill includes charges passed on for the cost of building, operating and maintaining the network. Bills also include the cost of providing smart meter services.
These charges account for around 36% of a typical bill. This means the majority of your bill is for usage costs.
Every 5 years, the Australian Energy Regulator (AER) reviews and approves what charges we pass onto customers, including:
- The expenditure needed to provide efficient and reliable electricity. This is the Electricity Distribution Price Review (EDPR).
- The tariffs charged to business and household customers. This is the Tariff Structure Statement or TSS.
Customer engagement played a key part in our 2022-2026 EDPR.
We put customers at the centre of the process, by developing an industry leading Customer Forum. Read the final Customer Forum Final Engagement Report (PDF, 1,029 KB).
A similar regulatory process applies to gas. This is called the Gas Access Arrangement Review (GAAR).