Be power prepared

We work year-round to keep the electricity network safe and reliable for our customers.

Stay connected

Our electricity network covers eastern and north-eastern Victoria and Melbourne’s north and east. We’re focused on strengthening the electricity network so we can keep supplying safe and reliable power to our customers. We’re also preparing our customers in the event of an unplanned outage.

Every year, we’ll send you information about:

  • how we’re maintaining a safe and reliable electricity supply for our customers
  • preparing for events that impact the network
  • how we manage emergencies and get your power back on after an outage.
  • our website so you can contact us when you need to.

To get SMS or email updates from us, make sure your electricity retailer has your mobile number and email address. They’ll pass them onto us and we’ll start sending you updates.

Report any faults and emergencies on 13 17 99 or through our online Report a Fault form.

You can also follow us on Facebook for information and updates on outages and our network improvements. 

We’re improving the way we share information about Planned outages to improve our network. We’ll provide key updates here whenever we send you any communications about upcoming works.

What to do if the power goes out

Our distribution network

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