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Report a Streetlight Fault

 

Street light repairs are covered by our guaranteed service level (GSL), meaning you may be eligible to receive compensation of $25 if we don’t repair the fault within two working days.  Under our GSL, the street light must be:

  • located within the AusNet Services network
  • adjacent to your home or business

 

To report a faulty streetlight please use the online form below or contact us on 13 17 99 (select option 4).

 

Please Note:

  • If you would like to report a streetlight or electricity pole that has been hit by a vehicle please call us directly on 13 17 99
  • If you would like to discuss placement of a streetlight, request a new streetlight or request removal of a streetlight please contact your local council
  • If you would like to report a fault with a streetlight located on a freeway please call VicRoads
  • If you would like to report a streetlight that is too bright please contact your local council
Streetlight details
This can be found on the pole. It is a yellow label with black print on it displaying a number.
Contact Details