Active search icon
news icon

Victorian Bushfires

Our thoughts are with the people and families impacted by the devastation of the Victorian fires. We know that some of our customers are still without energy supply and we are working tirelessly to get them back on as soon as possible.

We’ve set up a Customer Bushfire Support line for our customers affected by the bushfires across the state. Please call 1300 561 171 from 8am to 8pm Monday to Sunday AEDT.  If you’re experiencing a power fault or emergency and need help now, please call our 24-hour Faults and Emergencies line on 131 799.

For the most up to date information on outages in bushfire affected AusNet Services areas go to Follow this link for daily updates on your towns' current power status and estimated restoration date.

Keep an eye out on AusNet Services’ Facebook page for community updates.

For general information about bushfire affected areas go to

Read more

Power Outages

Preparing for Power Outages

Know what to do when there is a storm or bushfires near you. Useful tips to prepare for severe weather condition.


Gas Safety

Learn how to ensure your gas appliances are in safe operation and minimise any potential down time.

Distribution Infrastructure Map

See infrastructure maps of AusNet Services' Distribution network. Opens in Chrome or Edge only. 

Take your energy further

Working for Us

When you work for us you help shape the future of our communities.