Our customers and communities

Delivering to our customer expectations and supporting communities

We supply energy to around 1.5 million Victorians every day. Our goal is to give our customers:

  • a great customer experience, where we’re easy to reach, quick to help and proactive in our communications
  • safe, reliable and affordable energy
  • a gas and electricity distributor who are responsible corporate citizens, making a difference in our communities and the environment.

Our growth plans strongly rely on keeping our customers at the centre of everything we do.

Case studies