Solar error codes

1-110

Please check AusNet Energy Connect portal for system notifications.

1-120

Please check AusNet Energy Connect portal for system notifications.

1-130

Please check AusNet Energy Connect portal for system notifications.

1-140

Failure during the Connectivity Test (Step 1 of 4)

The AusNet utility server is not receiving generation data from the device or Software Communication Client (SCC).

• Ensure your firmware has the latest updates.
• If there's a battery, charging or discharging during the test may interfere with the measurement reading required for the test.
• Contact your manufacturer to verify they have sent generation data to AusNet utility server and confirm successful communication.

1-150

Failure during the Connectivity Test (Step 1 of 4)

The AusNet utility server is receiving generation data from the device, but not enough to continue the test.

• Generation telemetry has been detected to be below 1kW.
• Try the test again in better solar conditions.
• If there's a battery, charging or discharging during the test may affect the readings.
• Check device settings and that firmware is up to date.

Additional points from CPPCUE for consideration:

• Check the site export meter is set up correctly and export CT wiring is not reversed.
• Verify there is no hard limit set up locally on the device.
• Confirm that there is load on site to trigger the generation.
• If there is still an issue, please call the manufacturer to check no hard limit is set by them, and they have received corresponding code from our server indicating successful communication.

1-160

Failure during the Connectivity Test (Step 1 of 4)

• The AusNet utility server is only receiving generation data, but not export data.
• Check that the system and export limiting device is set up correctly.
• Verify that any CT wiring is not reversed.
• Contact your manufacturer to confirm that the device is reporting the export measurements to the server.

1-170

Failure during the Connectivity Test (Step 1 of 4)

• The AusNet utility server is receiving generation data for the device, but the export data is showing zero for both import and export.
• Check that system and export limiting device is installed correctly.
• Check that no static export limits are set on the device. If there are any, please remove them.
• If there's a battery, charging or discharging during the test may interfere with the measurement reading required for the test.
• If problem persists, contact your manufacturer to confirm that the device is reporting export data.

3-310

3-320

3-330

If the issue continues, contact the manufacturer to confirm the device received the export control.

3-340

If the issue continues, contact the manufacturer to confirm the device or export limiting device has not lost connection.

3-350

We allowed a 10 minute interval for the device to respond to the 0kW limit and it failed.

The system was connected and exporting more than 1kW.

3-360

If the issue continues, contact the manufacturer to confirm the device is connected and reporting export data correctly.

3-370

If you're using an external gateway, check it is communicating with the inverter.

If the issue continues, refer to the manufacturer’s installation instructions or contact the manufacturer to confirm the default export limit settings.

3-400

If the issue continues, contact the manufacturer to confirm the device is reporting measurements correctly.

3-410

3-420

If the issue continues, contact the manufacturer to confirm why the device did not respond to the 1kW generation control.

3-430

If the issue continues, contact the manufacturer to confirm the device is connected and reporting measurements correctly.

3-440

If the issue continues, contact the manufacturer to check the device settings and confirm why the device did not respond to the 1kW generation control.

3-450

3-460

If the issue continues, contact the manufacturer to confirm why the device did not respond to the 0kW generation control.

3-470

If the issue continues, contact the manufacturer to confirm the device is connected and reporting measurements correctly.

3-480

If the issue continues, contact the manufacturer to check the device settings and confirm why the device did not respond to the 0kW generation control.

3-490

3-500

If the issue continues, contact the manufacturer to confirm the device is reporting measurements correctly.

3-510

3-520

If the issue continues, contact the manufacturer to confirm why the device did not respond to the 10kW generation control.

3-530

If the issue continues, contact the manufacturer to confirm the device is connected and reporting measurements correctly.

3-540

If the issue continues, contact the manufacturer to confirm the device received the generation limit control.

3-550

3-560

If the issue continues, contact the manufacturer to confirm why the device did not respond to the 0kW generation control.

3-570

If the issue continues, contact the manufacturer to confirm the device is connected and reporting measurements correctly.

3-580

If the issue continues, contact the manufacturer to check the device settings and confirm why the device did not respond to the 0kW generation control.

3-590

4-610

If the issue continues, contact the manufacturer to confirm the device or export limiting device has not lost connection.

4-620

If the issue continues, contact the manufacturer to check the device settings and confirm it is reporting generation correctly.