Seeking community members to shape electricity delivery to Victorian households and businesses

AusNet is calling for community members to join our customer panels to help shape the delivery of electricity to Victorian households and businesses.

Interested individuals with varied skills and backgrounds across customer advocacy, energy, business and economics are encouraged to apply. The five panels will focus on electricity availability, customer experience, future networks, tariffs and benchmarking.

“We want to ensure we have a good mix of representatives on our panels, from experts in the energy sector to young community members and people from culturally and linguistically diverse backgrounds,” said AusNet General Manager Regulation (Distribution), Charlotte Eddy.

The panels,  along with an overarching stakeholder reference group, will represent AusNet customers in the 2026-2031 Electricity Distribution Price Review (EDPR). 

The EDPR process helps the Australian Energy Regulator (AER) determine revenues for our electricity distribution network for the 5-year regulatory period starting from July 2026. 

“This process has a real impact on those in our network, including the price customers pay for electricity, the types and quality of services and level of customer service we deliver,” Ms Eddy said.

Members will review technical information, help identify the issues that matter most to customers and advocate for their interests.

Groups will meet in-person and through online meetings on weekdays in 2023 and 2024, with the frequency and duration of meetings dependant on the group’s role and focus. Meetings are expected to start in February 2023.

For more information, including how to apply, visit AusNet’s online engagement portal Community Hub. Community members who are interested in contributing but can’t join a panel, can provide feedback through the Community Hub.

Applications close 5pm AEDT Friday 2 December 2022.