GoodGrid is a Program developed by AusNet Services that seeks to educate and engage residential and small business customers to manage your energy use during high demand, or ‘peak’ periods. By doing this, you can help ensure the grid continues to work reliably during peaks – and cut your power bills as well.
This summer, the Program is open to 1,000 customers within six postcode areas serviced by our electricity network.
Participating customers in eligible areas can earn incentives for cutting energy use during short high demand periods, known as ‘GoodGrid Events’. And you’ll go in to the draw to win a $1,000 RACV Resorts Voucher**.
The GoodGrid Program will run from 1 December to 31 March. We expect there will be between five and eight GoodGrid Events during this time. GoodGrid Events will be four hours long, usually in the afternoon and early evening.
We will give participants tips about how they can cut their energy use during very high demand days.
** Terms and conditions apply. Follow this link to view the Terms and Conditions
AusNet Services will alert registered participants before an upcoming GoodGrid Event. If a participant reduces their energy usage during the event to a level below what they have used on similar days previously, AusNet Services will pay them an incentive of $15 – no matter how big or small that reduction is.
GoodGrid participants are not obliged to reduce power use during peak events. But we’ll reward them if they do.
You can check your eligibility using the online eligibility and signup form on the AusNet Services Website.
Note: Customers deemed as ‘vulnerable’ are not eligible. This means a customer with life support equipment, or households where there are people with health risks that could be impacted by reducing consumption on hot days. Additionally Customers who are part of an embedded network are not eligible to participate.
After the end of the program on 31 March 2019, AusNet Services will calculate the number of events each participant was eligible to receive an incentive for. Participants will be paid via a single cheque for the total incentive amount.
AusNet Services is exploring partnerships with local schools in these areas, and participants may be able to donate their incentive payments to their local school. We will communicate to relevant customers if these options become available.
All payments will be sent in April/May 2019.
A GoodGrid Event may be declared on a day when we expect the community’s energy needs to put strain on local poles and wires - typically hot days over summer, in the afternoon and early evening, e.g. 4 - 8pm. By getting involved, GoodGrid Participants will be able to help keep the lights on within your community, as well as earn incentives.
We aim to send communications to GoodGrid Participants the day before an event day. We will also send another communication on the day in the hours before the event. We may also send communications during or after the event with tips or to advise participants that an event has ended.
A GoodGrid Participant will be notified by email and SMS. The communications will be sent to the details provided when a GoodGrid Participant signed up.