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Frequently Asked Questions

  • What is the GoodGrid Program?

    GoodGrid is a Program developed by AusNet Services that seeks to educate and engage residential and small business customers to manage their energy use during high demand, or ‘peak’ periods. RACV are supporting AusNet Services to offer this program to their customers in selected postcodes in key areas. By participating, you can help ensure that grid continues to work reliably during peaks – and cut your power bills too.

    This summer, the Program is open to 1,000 customers within ten postcode areas serviced by our electricity network.

    Participating customers in eligible areas can earn incentives for cutting energy use during short high demand periods, known as ‘GoodGrid Events’. And you’ll go in to the draw to win a $1,000 RACV Resorts Voucher**. (See Terms and Conditions here)

    The GoodGrid Program will run from 1 December to 31 March. We expect there will be between five and eight GoodGrid Events during this time. GoodGrid Events will be four hours long, usually in the afternoon and early evening.

    We will give participants tips about how they can cut their energy use during very high demand days.

    ** Terms and conditions apply. Follow this link to view the Terms and Conditions

  • How does the Program work?

    AusNet Services will alert registered participants before an upcoming GoodGrid Event. If a participant reduces their energy usage during the event to a level below what they have used on similar days previously, AusNet Services will pay them an incentive of $15 – no matter how big or small that reduction is.

    GoodGrid participants are not obliged to reduce power use during peak events. But we’ll reward them if they do.

  • What do GoodGrid participants have to do?
    Not very much! Just make a few small and easy changes to the way you use electricity during a GoodGrid Event. This could be managing the way you use electrical appliances, or even planning a trip to the shops or movies during the Event.
  • Who can get involved?
    • Participants from last year’s Peak Partners program
    • Residential customers with functioning smart meters in eligible postcodes:-
      • South Morang - 3752
      • Mernda & Doreen - 3754
      • Doreen - 3754
      • Garfield – 3814
      • Bunyip - 3815
      • Longwarry - 3816
      • Drouin - 3818
      • Narre Warren - 3805
      • Berwick - 3806
      • Cranbourne & Cranbourne North - 3977
      • Clyde & Clyde North - 3978

    You can check your eligibility using the online eligibility and signup form on the AusNet Services Website.

    Note: We take safety seriously and, for their own welfare, customers deemed as ‘vulnerable’ are not eligible for this progam. This means a customer with life support equipment, or households where there are people with health risks that could be impacted by reducing consumption on hot days. Additionally Customers who are part of an embedded network are not eligible to participate.

  • I recently moved into a new house. Can I sign up for GoodGrid?
    You need to have been living at your current property for at least 60 days to register for GoodGrid. This is because we need some history to be able to work out what your normal electricity use is.
  • I am moving house in Jan/Feb/March. Can I still stay in the program, and will I still be eligible for the prize draw?

    Unfortunately, if you move house we won’t be able to calculate your baseline power consumption and assess whether you have reduced your energy use or not. So in this situation, you will not be able to remain on the GoodGrid program. We will, however, pay you any reward money you have previously earned at the end of the summer.

    If you were in the program on 15 January, you will still be in the prize draw.

  • What is a GoodGrid event?
    A GoodGrid Event is when there is high energy consumption in your area. By reducing your energy usage during these times, typically four hours, in the late afternoon and/or early evening on hot summer days – the community can help to ensure the lights stay on and over time, reduce investment in the network, reducing costs for everyone.
  • When will a GoodGrid event be declared?

    A GoodGrid Event may be declared on a day when we expect the community’s energy needs to put strain on local poles and wires - typically hot days over summer, in the afternoon and early evening, e.g. 4 - 8pm. By getting involved, GoodGrid Participants will be able to help keep the lights on within your community, as well as earn incentives.

  • How many Events will there be?
    Summer has been a little warmer than we thought. We originally expected there would be between five and eight Events in the GoodGrid Program, however, if it stays hot we may extend the opportunity to earn more rewards by calling more GoodGrid Events. As always, participation is voluntary and the reward is based on reducing your usage compared to your normal usage on a comparable day.
  • How can a participant track their usage?
    We encourage customers to sign up to AusNet Services’ myHomeEnergy (mHE) portal. mHE allows customers to monitor, budget and assess their individual electricity consumption data.
  • How will GoodGrid Participants be notified?

    We aim to send communications to GoodGrid Participants the day before an event day. We will also send another communication on the day in the hours before the event. We may also send communications during or after the event with tips or to advise participants that an event has ended.

    A GoodGrid Participant will be notified by email and SMS. The communications will be sent to the details provided when a GoodGrid Participant signed up.

  • Why GoodGrid?
    • The GoodGrid Program seeks to take a proactive approach to inform and work with participants to reduce your energy use, thus contributing to local reliability and also reducing your bill.
    • Residential demand management is part of the AusNet Services summer response program.
    • We are trialling new ways of working with customers to reduce network strain and the possibility of power outages.
    • By reducing overall peak demand, we are also reducing the need for network investment to manage these few high consumption days. In the longer term, this will reduce costs for all of our customers.
  • What are the benefits to participants?
    • Participants will be empowered with tips that may assist them to reduce their energy consumption.
    • Lower energy use can lead to lower bills.
    • Customers who participate in the program will be eligible to receive an incentive of $15 per Event when they reduce their energy use below a threshold.
    • Participants will go in to the draw to win a $1,000 RACV Resorts Voucher**.
    • The Program will contribute to improved supply reliability for them and their community – “helping keep the lights on”.
  • What are the benefits to AusNet Services?
    Reducing demand on local network infrastructure means we will need to upgrade the network less, reducing costs for everyone. It will also help to keep the lights on ensuring good service for the community – including vulnerable households, hospitals and schools.
  • Further questions or queries?
  • How do we work out whether a customer has reduced their usage?
    In a GoodGrid Event, we ask you to reduce your electricity usage below what it would otherwise have been during the event period. We call this normal usage level your baseline.

    Your baseline will differ slightly between GoodGrid Events, as conditions (and hence your normal usage) on each separate GoodGrid Event will be different.

    To calculate your baseline for a given GoodGrid Event, we use a formula which draws on a range of inputs:
    • Your energy usage data during the GoodGrid Event period, on up to ten days, which had similar weather and similar usage
    • The kind of day the GoodGrid Event occurred on – e.g. a weekday or weekend, and in or outside the school holidays
    • Broader customer consumption patterns across your area during the GoodGrid Event

    If you own solar panels, your solar generation is included when calculating your baseline, and you are rewarded for increased exported energy during the event period.
  • Where can I view the GoodGrid Program Terms and Conditions?
    The GoodGrid Program Terms and Conditions can be viewed by
  • When and how will I receive my rewards for participating in the GoodGrid Program?
    Your rewards earned for your participation over the course of the 2018/19 GoodGrid Program will be totalled once the Program is finished on 31 March 2019 and will be paid via a single cheque. We expect that you will receive the cheque in April or May 2019. The cheque will be issued to the name and address you provided during your registration.