We recently advised you of a billing issue that prevented us from applying the corrected CPD values. We have now resolved that issue. We’ll reissue billing to retailers with the corrected CPD values on Tuesday 14 June 2022. This will be backdated to 1 April 2022. Your retailer will pass on any required adjustments to your bill in line with their processes. You should contact your retailer with any questions about your bill.
Thank you for your understanding while we work to correct this issue. We look forward to having you in the GoodGrid CPD program again this summer. To receive updates about the next program, send your NMI to 0418 176 593.To opt-out, send STOP to 0418 176 593.
Keep reading to learn more about the billing issues or about the GoodGrid CPD program.
Due to customer data issues, some customers in our GoodGrid Critical Peak Demand (CPD) program were not notified of the CPD days declared on 25 and 31 January 2022.
Normally, your CPD value for the following April to March period is set by applying the average of your maximum demand across all 5 declared CPD days. Due to the customer data issue, we’ll individually assess all customers on our CPD tariffs, and apply the CPD value that results in the best value for customers.
If you weren’t aware of one or both of the CPD days, the maximum demand for those days won’t be taken into account. If you were aware of both CPD days and responded, your efforts will not be wasted as we’ll include this in the calculation.
Due to system constraints, we’re unable to apply the corrected CPD values that should apply to billing from 1 April 2022. We’re working to resolve this issue as soon as possible. In the meantime, customers will be billed based on CPD values from all 5 days. Once resolved, we’ll re-issue billing to retailers who will then pass any adjustments onto customers in line with their billing processes. Customers should contact their retailer for any questions relating to adjustments or payment of bills.
Thank you for participating in the 2022 GoodGrid CPD program and for your patience while we resolve this issue. We’ll continue to share updates throughout this process. To receive SMS updates, send your NMI to 0418 176 593 or to opt out send STOP to 0418 176 593.
The GoodGrid CPD program encourages businesses on CPD tariffs to reduce electricity use during periods where energy demand is high.
We nominate 5 short periods between 1 December and 31 March where demand on the network is higher. During these periods, participating businesses can reduce their energy demand and help to take pressure off the network. Peak demand periods happen on weekdays (excluding public holidays), on hot summer afternoons, usually between 3pm and 7pm.
The GoodGrid program helps to support the broader community’s energy needs when the energy demand is high. It also reduces the need to invest in network upgrades to cater for brief periods of high demand.
Businesses who reduce their energy demand during peak periods have the opportunity to reduce their electricity bills over a 12 month period through lower CPD charges (April-March).
We calculate your CPD charge using the average of your maximum demand during the 5 CPD periods. This charge is a component of the network costs that you are charged on your unbundled power bill. By reducing your demand during CPD windows, you can lower your CPD component and save money on network charges.
This diagram shows how we calculate your CPD charge:
All customers on CPD tariffs have their maximum demand recorded in these 5 windows. Keep reading to find out how you can make the most of this opportunity.
There are a few ways that you can maximise the benefits for your business:
To make the most of the GoodGrid program, your energy demand should be reduced for the entire CPD window. Respond early to ensure that your demand is lowered before the window starts and returns to normal after the window ends.
GoodGrid CPSD is a recurring program. We recalculate the CPD component of your network charges every year based on the 5 CPD windows. By participating each year, you can contribute to your CPD charge being reduced from 1 April to 31 March.
We send SMS notifications to confirm CPD days 24 hours before each window. If a CPD day is cancelled, we will notify you by SMS.
To register for SMS notifications about CPD days, send your National Meter Identifier (NMI) to 0418 176 593. You can find your NMI on your power bill.
If you’ve already registered for SMS notifications, you don’t need to register again.
Learn more about GoodGrid CPD in our frequently asked questions.