Through the application of network tariffs, we recover revenue for the ownership, operation, augmentation and management of our gas and electricity distribution network assets.
Annual Pricing Proposal
The Annual Pricing Proposal has been developed in accordance with the requirements of the Australian Energy Regulator.
We’re responsible for maintaining public lighting assets across our electricity distribution network in accordance with the Essential Services Commission’s Public Lighting Code.
We maintain 164,000 streetlights – one streetlight for every five customers – and we’re committed to providing the highest standard of service to councils, VicRoads and the local community.
Report a faulty streetlight
To report a faulty streetlight, select ‘streetlight fault’ in the dropdown menu on our Contact us page.
Guaranteed service level payment for delays in streetlight repairs
If you tell us about a faulty streetlight and we don’t repair it within two working days, you may be eligible to receive $25. This compensation comes from our Guaranteed Service Levels (GSL). To be eligible, you must be the first to report it and the streetlight must be:
- within our electricity network
- next to your home or business.
For more information, see Compensation and service standards.
Access to public lighting data
We’re currently developing a self-service portal to make it easy for our customers to get access to public lighting data.
In the meantime, you can request public lighting information by emailing firstname.lastname@example.org.
Public lighting tariff
The Australian Energy Regulator (AER) approves our public lighting tariffs.