With the Christmas and New Year period fast approaching, we advise our office and field operations will be closed from Friday 18 December 2026 to Friday 1 January 2027, with only critical staff available during this period (excluding public holidays).
Generally, we connect new electricity customers within 10 business days of receiving the retailer service order. However, meeting this timeframe can be challenging as we often get an increase in new connection requests leading up to Christmas.
Closing date for New Connection requests and Truck appointments
To connect as many customers as possible before Christmas, please send all new connection requests to us by close of business Wednesday 9 December 2026. We’ll aim to accommodate requests after this date, but we can’t guarantee connection by Christmas.
For us to make best efforts to book a truck appointment before the end of the year, you will need to have your applications submitted by close of business Friday 13 November 2026. Only critical and emergency appointments will be considered after this time.
Electricity disconnections
We won’t be processing any Disconnections for Non-Payment (DNP) or Non-Identification (DNI) requests between Thursday 10 December 2026 and Monday 4 January 2027.
Other services
Customer requested de-energisations, re-energisations and special reads will continue as normal, except on the following days:
- Friday 25 December 2026 | Christmas Day public holiday.
- Monday 28 December 2026 | Boxing Day public holiday.
- Friday 1 January 2027 | New Year’s Day public holiday.
Need help?
For any further information or enquiries, please use our Contact us form.
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