An electricity bill is a bundle of different charges (tariffs) that cover the various steps involved in generating, transporting and selling electricity. Network tariffs are what we charge for transporting electricity through our network and delivering it, via our meter, to you.
When you install solar panels connected to our grid, you are transferred to a new network tariff. This is our Solar Time of Use (TOU) tariff which also includes a feed-in-credit. Lights and power are billed at peak rates from 7am to 11pm Monday to Friday which is generally when solar can offset your bill the most and off-peak all other times. As solar customers are active participants in the grid, this tariff enables them to manage their energy use accordingly.
Solar feed-in tariffs are payments to solar owners for feeding excess electricity, not consumed in their home, back into the grid.
You can find out more about your energy consumption by creating a free account on our myHomeEnergy portal. This will allow you to monitor and assess your energy consumption.
When there are many people generating their own energy and feeding it back in to the grid, it can cause the voltages on the network to rise. This can start to cause problems for your appliances.
Your inverter connected to your solar panels is designed to switch the solar system off when the voltages go above a certain level. This is for the safety of the network and your home.
If this happens:
First check that your inverter is working properly with your installer.
For voltage issues please call 131799 (24/7) and we may need to send out a trained AusNet Services representative to assess your issue.
Problems with your solar system?
We recommend contacting your initial solar system installer or another solar installation company to help you fix the issues.