(a) the winner agrees to the substitute prize in writing; or
(b) due to reasons outside of our control and reasonable attempts to reach an agreement with the winner are unsuccessful.
(a) we do not believe it is in accordance with this agreement;
(b) you fail to provide or verify your personal details or compliance with the eligibility criteria as set out in clauses 2, 3, 4, 5 or 6 above; or
(c) you act in an aggressive, abusive, harassing or disruptive manner with another entrant.