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Timing / location 

Engagement activity 

 Stakeholders involved

 Engagement conducted to date

27 March 2018,

Workshop with AusNet Services’ Customer Consultative Committee (CCC) to agree working relationship

CCC Members


25 September, 2018, Melbourne

Second workshop to test negotiating positions

13 April 2018,

Public Forum to introduce the Customer Forum members, present the forward plan and discuss scope of negotiations

  • Consumer advocates (including representatives from VCOSS, EUAA, BSL)

  • Victorian DELWP staff

  • Consumer Challenge Panel (CCP) 17 members

17 April 2018,

Meeting with Energy and Water Ombudsman of Victoria on key areas of customer complaints

Cynthia Gebert, Energy and Water Ombudsman of Victoria

22 May 2018,

Meeting with CCP17 to share insights and agree role of CCP in process

CCP17 members (Robyn Robinson, Mike Swanston, David Prins and Mark Henley)

June – September 2018,
various locations

One-on-one meetings and teleconferences with consumer advocates

Mark Grenning, Andrew Richards, Emily Wood, various large users (EUAA), Jessica Wilson (BCA), Peter Strong (COSBOA),  Hugh Horsfall (VECCI), Gavin Dufty (St Vincent de Paul Society), Gerard Brody (CALC), Fiona Guthrie (FCA)

25 July 2018,

Presentation by Chair to Energy Networks Australia regulatory conference

Conference attendees

August- September 2018, regional Victoria

Regional visits to northern Victoria (e.g. Chiltern, Wodonga, Corryong) and Gippsland (e.g. Sale, Bairnsdale, Maffra)

Gippsland:  Various Gippsland businesses, various economic development officers, various MPs

Northern Vic: Various businesses in Benalla and Yackandandah, various MPs

August 2018,
Clyde North and Chiltern

Community Energy Forums

Local customers in Chiltern and Clyde North

 Planned engagement

October 2018, Melbourne

Workshop to test findings and validate positions with consumer advocates and other stakeholders

Three separate workshops:

  • Victorian Council of Social Services, St Vincent de Paul Society

  • Alternative Technology Association, Clean Energy Council, Eastern Alliance for Greenhouse Action

  • Energy Users Association of Australia, Major Energy Users

August – October 2018 Negotiations with AusNet Services
Early December 2018 Draft Regulatory Proposal published