Access your meter data

AusNet Services digital meters, also know as ‘smart meters’ (link to new page) record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage.

There are 2 ways you can access your meter data:

1. Via myHomeEnergy

myHomeEnergy is a free web portal that displays data from your smart meter in a graphical way, and allows you to extract your data in a format that is compatible with online comparison tools, including Victorian Energy Compare. myHomeEnergy is available to eligible residential and small business customers within the AusNet Services network.

Register now for myHomeEnergy

2. Make a request for metering data

Customers with a meter connected to the AusNet services network can request up to two years of metering data via the Metering Data Portal. Before you start your application, you should have your electricity bill handy.

Access to your property

Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times. Some helpful tips for maintaining meter access are provided below.

Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open.
Remove personal locks on your gate or meter box.
Keep dogs or other pets away from your meter.

For frequently asked questions and information on how to read your meter, please see the Metering FAQs.

Step 1: Register

To register for myHomeEnergy, please visit our online portal and click on Not Registered?
Complete the Customer Registration page to create your account
- You must be the Primary Account Holder (or have access to that information), as registered with your Electricity Retailer in order to register for a myHomeEnergy account
- You'll need your electricity bill on hand so that you can copy your meter information from it

Hint: for assistance refer to HELP in myHomeEnergy

Log On Icon

Step 2: Log in

To login to myHomeEnergy, please visit our online portal
Type in the email address and password you set for your account and click Login

Hint: for assistance refer to HELP in myHomeEnergy

Meter Data Provision Procedures (MDPP)

Alternatively you can request your energy consumption data in specific reporting formats as outlined in the Meter Data Provision Procedures. Please note, myHomeEnergy portal enables you to immediately download your detailed data report in the NEM12 format or in a user-friendly summary format. If you wish to proceed with MDDP reports please click through to Electricity Metering Data Requests.

If you have any questions about Electricity Metering Data Requests, please contact us on meterdata@ausnetservices.com.au.

2. Meter access

Some helpful tips for maintaining meter access are provided below.

Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open.
Remove personal locks on your gate or meter box.
Keep dogs or other pets away from your meter.

For frequently asked questions and information on how to read your meter, please see the Metering section on our FAQs page.