Our digital meters, also known as ‘smart’ meters, are helping to modernise Victoria’s electricity network – by reducing costs and laying the foundation for a more energy-efficient future.

Roll-out of this technology is paving the way for ‘smart grids’, which are helping us to manage the complex energy flows generated by solar power systems and other renewable energy sources.

Digital meters record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage.

Meter access

Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times.

Some helpful tips for maintaining meter access are provided below.

• Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
• Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open.
• Remove personal locks on your gate or meter box.
• Keep dogs or other pets away from your meter.

For frequently asked questions and information on how to read your meter, please see the Metering section on our FAQs page.

Accessing your meter data

If you would like to know more about your energy habits, AusNet Services can help you to track your electricity usage and costs over time – and to budget accordingly, if that’s your goal.

myHomeEnergy

myHomeEnergy is a free web portal that displays data from your smart meter in a graphical way. Data is typically updated four times each day and shows electricity usage in half-hour intervals. myHomeEnergy is available to eligible residential and small business customers within the AusNet Services network.

To register for myHomeEnergy, or to login, please visit our online portal.

 If you have any questions about myHomeEnergy, please contact: applications@myHomeEnergy.com.au

Note: myHomeEnergy data is not compatible with online energy comparison tools.

Comparing your data

If you’re a residential or small business customer (or registered customer-authorised representative), you can contact us directly to request data from your smart meter.
To request your data, please click through to Electricity Metering Data Requests.

As part of this service, we provide you with data that is compatible with online energy comparison tools, including Victorian Energy Compare.

 If you have any questions about Electricity Metering Data Requests, please contact us on meterdata@ausnetservices.com.au.

In-home display

If you are an eligible AusNet Services customer, you may request that the AusNet Services electricity meter at your home be enabled to permit a connection with a ZigBee® Certified and Zigbee® Smart Energy Profile (SEP) in-home device. In home devices can be used to link appliances, or to assist you to better access and monitor your electricity consumption, which may help you better manage your energy usage.

Please note: If you are currently a myHomeEnergy user your myHomeEnergy access will cease upon the connection of your In Home Device.

You can submit a request to AusNet Services for your electricity meter by accessing the online portal.

ZigBee® is a registered trademark of The Zigbee Alliance, Inc.