AusNet Services digital meters, also know as ‘smart meters’ (link to new page) record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage.
There are 2 ways you can access your meter data:
Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times. Some helpful tips for maintaining meter access are provided below.
For frequently asked questions and information on how to read your meter, please see the Metering FAQs.
Hint: for assistance refer to HELP in myHomeEnergy
Hint: for assistance refer to HELP in myHomeEnergy
Alternatively you can request your energy consumption data in specific reporting formats as outlined in the Meter Data Provision Procedures. Please note, myHomeEnergy portal enables you to immediately download your detailed data report in the NEM12 format or in a user-friendly summary format. If you wish to proceed with MDDP reports please click through to Electricity Metering Data Requests.
If you have any questions about Electricity Metering Data Requests, please contact us on meterdata@ausnetservices.com.au.
Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times.
Some helpful tips for maintaining meter access are provided below.
For frequently asked questions and information on how to read your meter, please see the Metering section on our FAQs page.