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We’re committed to bringing you safe and reliable power and gas. As the pandemic continues to evolve, we’re continuing to adapt our approach so we can continue to keep the power on and the gas flowing.
Community health and safety is our number one priority. We’re supporting our people, in line with their medical advice, to be up to date with their vaccinations in order to comply with the Victorian Government’s health directions. This includes our contractors and sub-contractors.
Like many organisations, we’ve been impacted by staff shortages due to people isolating after exposure to COVID-19.
This may mean that some services take longer than expected, including responding to enquiries. We appreciate your patience and we’re doing everything we can to continue providing the highest level of service during this time.
The safety and wellbeing of our staff is important to us. We’ve put a number of measures in place to protect our people and regularly communicate with our employees and contractors to ensure appropriate safety protocols are being followed.
Here are some COVID-safe measures we’ve put in place:
Our field teams continue to provide essential services, including responding to faults and carrying out emergency repairs and critical maintenance works.
Our teams follow strict hygiene and physical distancing measures. If you come across one our field teams, please keep a safe 1.5m distance.
We keep up to date with and follow the latest announcements and health advice from: