Search

Active search icon

Severe weather response

Severe weather battered Victoria the evening of Sunday 15th November. 
Our crews are working across the impacted areas to assess the damage and get the power back on as soon as possible.
Victoria storm updates

Thousands of our customers have been impacted by the high wind event that commenced on Sunday evening and continues to impact large areas in Melbourne’s Outer Eastern suburbs, extending in to Gippsland.

We are working hard to safely restore power to all of our impacted customers, and will provide updates on our outage tracker as soon as possible.

Please take care and exercise extreme caution – remember to STAY WELL CLEAR of any fallen powerlines.

Please see below for answers to questions you may have regarding the impacts caused by the storm and where you can source additional information.

 

Frequently asked questions
  • I have downed lines near my home. What should I do?

    If you see downed electricity wires or other equipment do not approach. Stay well clear as electricity can ‘jump’.

    Crews are working in many locations to address the damage to the network. Please stay well clear of teams while they work.

    Show extra care when moving about your immediate surroundings and familiar locations as conditions may have changed.

    For more information, contact the AusNet Services Faults team on 131 799

  • I’m on life support. What do I do?
    If you are a designated life support customer you should have received an SMS from our team. We will also be calling all our life support customers today. Please call your designated life support number if you have any immediate questions. 
  • Am I allowed to leave my home due to COVID restrictions

    Yes, you are allowed to leave your home and travel to an alternative premises (ie. The home of a friend or family member who has power). There is no limit on how far you can travel under current Victorian restrictions. Please act in accordance with the DHHS regulations for visiting other people’s homes and be sure to wear a mask, wash your hands regularly and social distance as much as possible.

    For more information about current COVID-19 restrictions, please see the DHHS website or call 1300 650 172

  • How many people were impacted?
    This weather event impacted approximately 30,000 of our customers as it moved across the state. We are working as quickly and safely as possible to get the power back on. For more information, visit our Outage Tracker
  • How long will it be until my power is reconnected

    We’re hoping to get the vast majority of people currently impacted back on as soon as possible, but it is complex work at the best of times – we have to safely assess every fault before commencing restoration work and comply with COVID-19 Safe work practices. For the latest information about when electricity supply is expected to restored in your area please go to our Outage Tracker or visit our Facebook page

  • Are planned outages still going ahead?

    Most planned outages in areas impacted by the storm have been rescheduled.

    Please visit www.outagetracker.com.au for the latest information.

  • My outage is not appearing on the outage tracker. What should I do?
    If your outage is not appearing on the Outage Tracker, please let us know by contacting our Faults and Emergencies team on 131 799
  • I have spoiled food due to having no power. What do I do?

    If your home has been without power for an extended period, your food may no longer be safe to consume.

    Please consult Health Victoria for further information. 

  • How are your teams addressing COVID and biosecurity concerns?

    Our field teams are following strict hygiene and physical distancing procedures. 

    We’re taking every precaution to ensure the safety and health of our customers, employees and contractors, but we need our customers help by maintaining social distancing (>1.5m) at all times.

    Our field teams are also aware of biosecurity risks relating to farming and agriculture and will take all reasonable precautions.