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Be gas ready this winter

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Gas usage goes up in winter and that’s when we use our gas appliances the most.

We’re continuing to focus on renewing older gas mains to maintain the reliability and safety of our gas network.

Find out what you can do to keep warm, safe and energy efficient this winter.


Be safe around gas

Natural gas is flammable. Gas appliances can leak carbon monoxide, making them dangerous if not properly serviced. That’s why it’s important to use a qualified gasfitter to maintain the safety of your gas appliances in your home or business.


  1. A qualified gasfitter should service your gas heater every two years – this will help make sure it’s safe and efficient.
  2. Always use a qualified gasfitter to service your gas appliances according to the manufacturer’s instructions and record the service date.
  3. Ask your qualified gasfitter for a Certificate of Compliance for any work they do in your home or business.
  4. Don’t attempt to fix your gas heater yourself – this isn’t a safe DIY project and you must call a qualified gasfitter.

To find a qualified gasfitter, visit Energy Safe Victoria.

Read a transcript of the video here.

For more tips on staying warm and safe this winter, see Gas safety tips.


Save on your gas bill

Gas usage goes up during winter.

Here are some things you can do to save on your gas bill:

  1. If you’ve got your ducted heating on, close doors and vents in rooms you’re not using.
  2. Fit draught seals to the openings of external windows and doors. This could save you up to $30 per year on your bills.
  3. Set your heater’s thermostat to 18 and 20 degrees. Every degree higher can add 15% to your heating costs.

Read a transcript of the video here.

For more tips on how to save on your winter gas bill, see Gas saving tips.


Know what to do during an outage

We’re focused on maintaining and improving our gas network to keep supplying safe and reliable gas to our customers.

Sometimes unforeseen events may cause temporary interruptions to your gas supply. We always aim to restore supply as quickly as possible, to reduce any inconvenience.

Gas leak or outage?

  • Call us on 13 67 07 to report any gas leaks or interruptions to your gas supply. You don’t need to turn your gas meter off before reporting it to us.
  • For your safety, please stay away from suspected faulty or leaking gas pipes.
  • For more information, see Gas outages.
  • If you’re a life support customer, call our priority line on 1800 818 832 (24 hours a day, 7 days a week). For more information, see Life support customers.

Read a transcript of the video here.

Read a transcript of the video here.

Quiz: Are you gas ready this winter?

Take our quick quiz and find out:



Building a safe and reliable gas network

Our gas network covers western Melbourne and central and western Victoria.

We’re focused on building a safe and reliable gas network for our customers year-round.

Last year we upgraded around 55kms of low and medium pressure mains to high pressure mains. This included upgrading many of the oldest mains within our network across Melbourne’s inner west, Geelong, Ballarat, Bendigo and Colac.

This year we’ll upgrade around 72kms of low-pressure mains in Ballarat and Colac. We’ll also continue upgrading mains in Melbourne’s inner west and Geelong, and start work on our mains upgrades in Portland, Horsham and Stawell.

Read a transcript of the video here.

Visit Major Gas Projects to find out more.

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Our electricity and gas distribution network

Stay connected

If you’d like to receive SMS or email updates from us, make sure your gas retailer has your mobile number and email address. They’ll pass it onto us and we’ll start sending you updates via SMS and email.

You can also follow us on Facebook and Twitter for information and updates on outages and the latest news on our network improvements.


For more winter ready gas tips