Every 5 years we make plans for how we will provide safe and reliable electricity, and the costs. This plan is the Electricity Distribution Price Review (EDPR).
Our current plan covers from 1 July 2021 to 30 June 2026. (The period 2022-26 refers to the financial years.)
Some of the benefits that we will deliver to our customers over 2022-26 include:
As part of the Customer Forum, we also identified several ways to improve our services. These range from making it easier to make claims, to helping businesses find the right person to speak with.
View our Annual Customer Interaction and Monitoring report on our site here to track how we are performing.
In an Australian first, we negotiated with customers on priorities for future investment in the electricity network.
This approach was part of “New Reg”, a new model of consumer engagement. New Reg is an initiative from the Australian Energy Regulator, Energy Networks Australia and Energy Consumers Australia. This ensured consumers had a strong say in regulatory outcomes.
The outcome of our engagement offers price relief for customers and ensures we have a sufficient budget to maintain and improve network reliability and safety. We also have a stronger incentive to further improve customer experience.
To achieve these outcomes we published a Regulatory Proposal and then a Revised Proposal. The AER assessed each of our proposals before issuing a Draft and Final Decision.
The regulatory proposal documents are provided below.