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Smart meters

Smart meters are next generation electricity meters to help you better manage your energy use. With a smart meter, you receive more accurate and up-to-date usage information.  

We’re upgrading smart meters. Visit the meter upgrade page. 

 

 

Keeping your energy prices low

We reduce costs by remote electricity meter readings. This means no local meter reading charges. 

Accurate and fast readings

Remote meter readings happen daily. The accuracy is checked before sending the reading to your retailer.  

You can track and view your energy usage on the myHomeEnergy portal.

Quality and safety of electricity supply

Smart meters record interruptions to power supply. Monitoring means early detection, so we can deploy crews for investigation and restoration sooner.
This quickly reduces potential safety issues. 

 

Quick solar and battery connections

Smart meters help us to do quick assessments of the condition of our network. This makes the process for solar and battery applications easier, and faster.  

We can also alert you if your solar generation system stops working.

  • How much energy is my house consuming right now?

    Your meter displays the total amount of energy (in kilowatt-hours) since meter installation.  You can access real time energy information by pushing the Alt 1 button1on your smart meter. The LCD screen will display voltage, current (ampere), frequency and your real time power use measured in watt hours.

  • How can I find out my solar exports?

    Your smart meter records any excess energy generated. Any renewable energy generators or solar systems must be approved before connection.  

      

    This is a “NET” metering arrangement. It allows you to use all your generated energy first. Then imports any excess energy into the grid.  

      

    It's easy to see how much excess energy you have generated in total. Press the “reading your meter” button until code “13” displays. 

  • How does my meter work 
    Smart Meters uses low-power radio frequencies to send your meter data back to us.  

    Remote reading occurs around four times a day, and this takes less than 30 seconds each time to send and retrieve data. 

    We use 900 megahertz (MHz) radios in our metering solution. Devices such as baby monitors, mobiles, and medical monitors emit the same frequencies.  
  • How can I tell if my meter is connected?

    The LCD screen will display the word, “connected” once the power is on.  

      

    If you are awaiting re-connection, the LCD will display “disconnected”. Once we receive your reconnection request, we will remotely activate the meter. It will then display “connected”. 

  • What can I do if I use all of my electric hot water before the next overnight re-heat cycle?

    You can get additional re-heating time by pushing the “boost” button on your meter for 3 seconds. The countdown will be followed by “boost activated” displaying on the LCD.  

      

    The Load Control ("LC") display on the LCD will change to “LC1” when the contactor is switched on. When the load control for hot water is on, the LCD display reverts back to normal and “LC” will display on the screen. 

      

    The boost function re-heats your electric hot water system for four hours. The timer will default back to its normal overnight re-heating cycle after four hours. 

    You can manually turn off the cycle by pressing the "boost" button again for 3 seconds. 

  • Does my meter show what voltage level is running into my house?
    You can access real time energy information by pushing the Alt 1 button located on the meter. The LCD screen will display voltage, current (ampere), frequency and your real time power use measured in watt-hours. 
  • Why is there a red light flashing on my meter?

    The red LED light on your meter shows that it is turned on and working. The light does not indicate a problem, and will generally flash for each watt-hour of energy that the meter is recording.  

     

    We are unable to disable the red LED as it is a required function of the meter.

  • How can I read my meter?

    All our smart meters display the date, time and total accumulated energy.  

      

    We do remote meter reads at least once a day. This includes energy used in each 30-minute interval each day. 

      

    If you would like to access this data, register your interest via the MyHomeEnergy portal

      

    If you have solar, extra information displays on the meter. This makes it easy to see how much energy you have generated back into the energy grid. 

  • Do you ever need to physically read meters?

    For gas

    All domestic gas meters are read on site by our delivery partner Downer.  

    Some sites have a customer-provided registered key for site or property access. We sign any keys in and out.  

    For electricity

    We do not need to attend your property if you have a smart electricity meter. We collect this data remotely. If it's a basic meter, we read it manually on site and need access to the property.   

    We require unhindered access to meters for maintenance throughout the year. 

  • Is my meter safe?

    Yes, your meter is safe. All meters comply with strict security, accuracy, health & safety, and radio frequency emissions regulations.  

      

    Our meters do not constantly communicate and stream information to our back office. They are in sleep mode when not transferring data back, which happens around four times a day.  

     

    Safety is our number one priority, and our practices are outlined in our safety commitment page

  • Is there a problem with my meter?
    If your smart meter is not displaying data, but you still have power then please contact your retailer. The retailer is the company you pay your power bill to. 

    The retailer will then raise a service order for it to be checked or replaced.
  • Can I relocate my meter?
    You'll need to contact your electricity retailer if you want to relocate your smart meter. They will be able to help you with all the information you need.

Where can I get more information?

Talk to your electricity retailer about getting a smart meter, or options if you don’t want one.  

  

For details about the Australian Energy Market Commission’s (AEMC) Power of Choice reforms, visit the AEMC website

 

More information relating to radio frequency and emissions, visit the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) website

  

More information about your rights as a consumer, visit the Australian Energy Regulator (AER) website