Wind Storm Update

Safety is our first priority


We continue to repair the outstanding damage as a result from Sunday's wind storm and restore the power supply to all affected customers.

The gale-force winds that hit Victoria on Sunday caused some huge trees and branches to fall across powerlines causing a significant number of power outages.

The AusNet Services network, which services most of the higher and treed areas east of Melbourne, has recorded more than 1,700 individual faults or damage on our network since Sunday, and more than 67,000 customers have been hit by power disruptions. As at 4.30pm Friday, less than 1,000 customers remain off supply primarily in the Dandenong Ranges and Upper Yarra Valley.

This is the most damaging storm event to hit AusNet Services’ network for more than eight years:-

• There have been more than 1,650 separate incidents on the AusNet Services network, each requiring repair;

• We have had more than 250 lineworkers in the field each day since Sunday. All available crews from around our own network, together with employees from other organisations have been assisting with the repair work, with many more providing support in our depots and offices; and

• We have sent more than 160,000 text messages providing advice to customers, and received more than 250,000 visits to our website.

New faults are also still emerging:- as we repair one fault we find others further down the network. If anyone identifies lines or other assets that may still be unsafe, please call our electricity faults line on 13 17 99.

Please be aware that estimated restoration times on are a guide only.

When there are severe weather events such as this, our first priority is the safety of our customers and field crews. Please stay away from powerlines and make alternative arrangements if you are experiencing a prolonged power outage. For more useful information on how to stay safe after a storm, please read our Preparing for Storms page.

As you can see from the photos below, the wind storm destruction has been quite significant and we apologise for the inconvenience which we know being without power presents. We would like to thank customers for their patience and cooperation while we work as fast as we can to restore supply to all customers.


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