Faults & Emergencies

Safety is our first priority - please report faults to us.
(24 hours a day, 7 days a week)



Phone: 13 17 99

Email:  faultsinfoline@ausnetservices.com.au



Phone: 13 67 07

Email: faultsinfoline@ausnetservices.com.au


Streetlight Faults

Email:  streetlight@ausnetservices.com.au


Other emergency contacts

  • Police, Fire, Ambulance - 000

  • State Emergency Service (SES) - 132 500

  • Energy Safe Victoria also provides guidance on safety 
    Call 1800 069 588 for information or visit their website
General Enquiries

Contact us for more information

We Move Energy

That's what we do. The AusNet Services team is passionate in its commitment to deliver energy safely, reliably and efficiently to customers.