AusNet Services aims to provide you with the highest standard of gas supply reliability and customer service. We are committed to continuously improving reliability of supply to customers within our network and seek to outperform reliability targets. We have been working hard to improve the reliability and safety of the gas network.
The performance, reliability and safety of the gas network is measured through standards set by the Essential Services Commission (ESC), Energy Safe Victoria (ESV) and the Australian Energy Regulator (AER).
Based on the requirements set in these standards, AusNet Services establishes an annual range of Key Performance Indicators (KPIs) to measure and report on our performance. Network performance planners use benchmarked reliability figures to quantify network operation and configuration and development of the capital expenditure programs, and to ensure our service to our customers is always maintained and improved.