Electricity > Our Responsibilities > Customer Charter



At AusNet Services, we are committed to ensuring that you, as an electricity distribution customer, are provided with the best possible service and access to information about the supply of electricity to your home or business.


Our Customer Charter is part of our commitment to you – please take the time to read it carefully. The charter is designed to explain, in clear and simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.


We hope that the Electricity Distribution Customer Charter will answer any questions you may have about AusNet Services, your electricity supply, its connection and use. This charter should be read in conjunction with the Customer Charter provided to you by your electricity retailer.


To request a free printed copy of the Customer Charter, please email csc@ausnetservices.com.au or call 1300 360 795.

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