Eligible customers have access to myHomeEnergy portal and the Electricity Metering Data Requests site designed to assist with accessing and monitoring your electricity use and costs. Please select below the most appropriate tool to match your needs.
myHomeEnergy is a free web portal that provides eligible customers in AusNet Services' electricity distribution network with access to their electricity consumption data*.
This tool is designed to assist customers to view their everyday electricity usage in a graphical way and in monitoring their energy usage costs.
The electricity consumption data accessible through myHomeEnergy is from your smart meter, which provides your electricity usage in half-hour intervals. This information is typically updated four times a day.
AusNet Services' residential and small business customers can register for myHomeEnergy by accessing the online portal here.
*Please note that this data cannot be used in any online energy comparison tools.
If you have any questions about the myHomeEnergy portal, please contact the customer service team at applications@myHomeEnergy.com.au.
Electricity Metering Data Requests site
AusNet Services residential customers, small business customers or a registered customer authorised representative, can request their smart meter data file that can help you understand your energy usage.
This new site provides you with smart metering data that can be used in energy management tools, including the Victorian Energy Compare website, to help you find the best plan to match your energy use.
To request your data, please register online here.
If you have any questions about Electricity Metering Data Requests, please contact the customer service team at firstname.lastname@example.org
In Home Device Connection
If you are an eligible AusNet Services customer, you may request that the AusNet Services electricity meter at your home be enabled to permit a connection with a ZigBee° Certified and Zigbee° Smart Energy Profile (SEP) in-home device. In home devices can be used to link appliances, or to assist you to better access and monitor your electricity consumption, which may help you better manage your energy usage.
Please note: If you are currently a myHomeEnergy user your myHomeEnergy access will cease upon the connection of your In Home Device.
You can submit a request to AusNet Services for your electricity meter by accessing the online portal.
ZigBee° is a registered trademark of The Zigbee Alliance, Inc.