PLANNING FOR INTERRUPTIONS
To find out about any current planned or unplanned electricity interruptions in your area, please check our Outage map.
During prolonged outages, if you would like to receive restoration updates via SMS, please ensure your electricity retailer (the company that bills you) has your mobile number.
You can opt out of receiving SMS messages from AusNet Services by texting STOP to 0409 709 091 or by emailing your NMI number (which can be found on your electricity bill) and mobile number to email@example.com requesting to be removed from our SMS database.
To report a fault at any time, ring us on 13 17 99.
Planning for electricity interruptions
Please click on the links below for more information on how to prepare for planned interruptions.
As part of our ongoing maintenance and improvement program, we may need to switch off electricity supply to provide safe access to electricity poles and wires in some distribution areas. Unless it is an emergency or a load shedding situation, we will give you at least four business days' written notice of the outage occurring. We apologise in advance for any inconvenience this may cause.
In the Home
Disruption to your power supply shouldn't mean a disruption to your day. We do understand that it is never convenient for you to be without power. Below some useful information to keep you safe and limit any inconvenience during a planned interruption.
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In your Business
Power outages could affect your activities at your office, shop or business premises. They may also affect your business operations in other ways. Every business should consider the questions:-
- How would a power outage affect my business?
- What are appropriate risk management or mitigation activities we can take – both before a power outage occurs, and during an outage?
- Are our risk management or mitigation plans up to date and ready to be activated?
Regarding your premises, you may find it useful to consider the following:-
- Alarms – will your alarm system automatically re-start when power is restored? If your system has temporary back-up batteries, how long will they work for? Consult your instruction manual or contact your alarm installer or manufacturer for more information.
- Electric gates and doors – some systems have an override (key or lever) to allow manual operation during a power outage. Check your user manual or contact the manufacturer for instructions. Some systems have battery backup and will continue to operate for a short time.
- Electrical and electronic equipment – consider switching off or unplugging sensitive electrical and electronic equipment if a storm, outage or lightning strike seems possible. This may include computers and audio visual equipment. If any of your computers has an auto-save function, consider how frequently it operates.
- Generators - use generators with extreme caution and only to power appliances directly. Do not connect the output to the switchboard or wiring as this can cause a safety risk for AusNet Services’ own field workers. Make sure a registered electrician undertakes any such work.
If you have any general enquiries about these matters, please ring us during business hours on 1300 360 795.
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